Kelsey Briggs
- Role
- Manager, Customer Success Programs at Conga
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
Experience
Manager, Customer Success Programs
Sep 2020 — Present
Drive global execution of customer success activities impacting onboarding, adoption, advocacy, and retention. Coach and develop the Customer Success and Renewals field teams. Partner closely with leaders across the business to expand customer accounts through advocacy, internal lead generation, and strategic planning. Focus on driving favorable renewal outcomes with proactive customer risk management and effective escalation management. Design, build, enable, and deploy programs and processes, backed by data, and built to scale with our high growth company.
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