Kelsea Helms-Ditzhazy
Claims Specialist @Asm Research
Charlotte, NC, US
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WORK HISTORY
May 2021 — Present
Claims Specialist @Asm Research
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Temporarily contracted with the federal government for the state of Maryland.•Process claims via inbound and outbound calls and chat module•Investigate customer needs and trends to improve customer satisfaction and loyalty•Highly skilled using all Microsoft Office products (Word, Excel, PowerPoint, SharePoint)•Fluent in the company database (Beacon Support and Snow System)•Thoroughly investigate accounts for fraud and discrepancies
ABOUT KELSEA HELMS-DITZHAZY
Claims Specialist
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