Kelly Brennan

About Kelly Brennan

Experienced Human Resources professional focused in the HRIS, Talent Acquisition and HR Software & Technology space. I am extremely passionate about working in the HR Software, Technology, and SAAS space.I have several years experience using SilkRoad software, specifically the recruiting and onboarding systems. During my time at Sonepar I have been involved in implementations, project management, conducting live and virtual user system training, reporting/analytics, and daily system technical support. I also have exposure to the SAP Success Factors system.#HRsoftware #HRtechnology #SAAS #HumanResources #TalentAcquisition #Analytics #Recruiting #RecruitingOperations #HRIS

Experience

1. Senior Services Consultant

   Rival

   May 2024 — Present

   Lead end-to-end configuration and deployment for software implementations. This includes Rival products: Workflow, Recruit, as well as both API and Flat File integrations (built using Microsoft Azure)-Designated technical resource for 20+ accounts on assigned implementations and managed services contracts. Includes technical troubleshooting, consulting software best practices to fit their business needs, configuration and product optimization-Work with internal and external teams to stay up to date on product releases, upgrades, and enhancements and communicate customer feedback back to internal product teams-Act as escalation point for complex technical issues, partnering with engineering to diagnose root causes and drive timely resolution while maintaining strong client communication-Partner cross-functionally with Customer Success, Enterprise Program Managers, Product, and Engineering to ensure alignment on deliverables, product enhancements, and customer feedback-Independently led end-to-end customer implementations in the absence of a dedicated Project Manager, overseeing project planning, resource coordination, system configuration, UAT, deployment, stakeholder communication, success metrics tracking, and scope management-Overseeing transition of implementation projects to Support team and ensuring knowledge transfer and long-term client success-Managing customer communication strategy with internal teams for assigned implementations and managed services accounts-Documenting relevant customer and project information, system changes, and project hours worked

Education

• University of South Carolina

  Bachelor of Arts, Psychology

  2009 — 2013

• University of Auckland

  Study Abroad through Globalinks, Pacific Area/Pacific Rim Studies

  2012 — 2012

Skills

• Data Analysis
• College Recruiting
• Timely Execution
• Kenexa
• Leadership
• Training
• Organizational Development
• Event Management
• High Organizational Skills
• Passion for Helping Others
• Problem Solving
• Openhire
• Human Resources
• Interviews
• Marketing
• Applicant Tracking Systems
• Team Building
• Management
• Sales
• Recruiting
• Interviewing
• Email Marketing
• Customer Service
• Onboarding