Kelly Tsao

About Kelly Tsao

I am a UX designer, researcher, and futurist specializing in complex digital services. I have a broad skillset in qualitative and quantitative research, visual design, service design, facilitation, and graphic recording. My process is rooted in lean research and strategic product thinking and informed by my interest in human and AI cognition. My previous work experience includes financial services, healthcare, and government. I also regularly teach, write, and speak at conferences.

Experience

1. Staff Product Designer, Ai & Data

   Q2

   Mar 2026 — Present

   Shaped conversational user experience through prompt engineering (writing system prompts, suggested prompts, and context management)Collaborated on defining new frontiers of testing strategy graduating from classical software engineering to LLM evaluations, security and guardrails, and high-level abstractions like personality, ambiguity handling, and role expertiseOwned visual, motion, brand, UI, and personality design of AI assistantDesigned AI platform management experience to accommodate customer multitenancy, foundation model configuration, contextual configuration, and secure action controlsApplied domain and technology expertise to identify viable use cases for AI engagement and transformationExplored new interaction models for hybridized natural language and graphical user interface channels combining probabilistic and deterministic technologyOversaw user research and usability testing for fast sprint iterationsDirectly led a team of 4 product designers and researchers working on my AI platform and mentored another 4 working on AI initiatives across Q2

Education

• ESCP Business School

  Exchange Student, Marketing and Business Administration

• Washington University in St. Louis

  Dual Degree: Bachelor of Science (BS) and Bachelor of Fine Arts (BFA), BSBA Marketing; BFA Communication Design

• South Carolina Governor's School for the Arts and Humanities

  High School Diploma with Governor's School Artist's Certificate, Visual Arts: Painting

Skills

• Adobe Creative Suite
• Research
• Service Design
• Marketing
• Design Thinking
• Powerpoint
• Microsoft Excel
• Communication Skills
• Microsoft Office
• Precious Metals
• Oil Painting
• User Experience Design
• Organization
• User Interface Design
• Clerical Skills
• Teamwork
• Art
• Leadership
• Photoshop
• Product Management
• Project Management
• Ceramic Sculpture
• User Research
• Time Management
• Schedule Control
• Design Research
• Event Planning
• Social Media
• Information Design
• Web Design
• Public Speaking
• Writing
• Project Team Management
• Printmaking
• Graphic Design
• Editing
• French
• Data Analysis
• Product Design
• Drawing