Kelly Osterlitz

Cpo, Executive Vice President @Grasshopper Heating & Cooling

Clifton Park, NY, US

As Chief People Officer at Grasshopper Group, I lead our integration efforts across all newly acquired companies—ensuring a smooth, thoughtful transition into our culture, processes, and operational rhythms. I spend time onsite with each team, coaching current leaders through the transitional phase, instilling Grasshopper’s values, and setting the foundation for long-term success.In my ongoing role as Executive Vice President, I serve as a key connector between market dynamics, customer feedback, and executive leadership. My focus is on aligning business strategy with operational excellence and helping move the Grasshopper brand forward in both new and existing markets.My work is rooted in the belief that sustainable growth comes from understanding the people you serve, empowering the people you lead, and staying agile in a fast-changing market.Core Responsibilities:• Champion and implement Grasshopper Group culture, systems, and efficiencies across new markets• Coach and support leadership teams through transitional growth phases• Identify and act on market trends to optimize business strategy• Maintain strong, collaborative relationships with tech partners to ensure maximum operational efficiency• Conduct ongoing market research to understand evolving customer needs and create data-driven strategies• Lead cross-functional collaboration to keep teams aligned on growth goals• Keep the customer experience at the center of all initiatives• Drive product/service evolution based on customer feedback and market opportunities

Siena College

Pre-Law Studies

Cornell University

NYS Citizen Public Health Leader Certification

SUNY Empire State College

MBA Program, Business Management-Present

Schenectady County Community College

Liberal Arts and Sciences/Liberal Studies