Kelly Thompson

About Kelly Thompson

As an IT Leader, I specialize in creating seamless, delightful technology experiences that empower people to do their best work. By modernizing IT Service Delivery, introducing automated support, and elevating white-glove care, I’ve helped organizations dramatically improve employee satisfaction scores from 3.0 to 5.0. My philosophy is simple: put employees and customers first, remove friction from technology, and deliver solutions that are both efficient and human-centered. Recently implemented an automated onboarding process, reducing onboarding and provisioning time by 40%, directly improving new employee onboarding experience, and saving $200k annually. IT Optimization is another key area I focus on, and my IT optimization strategies have produced more than $5M in savings through strategic SaaS, cloud, and hardware optimization initiatives.Key Highlights and Accomplishments: Leadership: Built high-performing global IT teams across multiple countries, improving team morale and achieving 93% team member retention. Led global IT support across 27 countries, delivering white-glove care, achieving the highest rating in company history for employee support. Service Delivery: Implemented self-service, knowledge-based articles, and video content and team up-skilling, resulting in improved service delivery by 20% and increased CSAT to 5.0. Automation: Increased team productivity by 40% by implementing automation for on/offboarding for systems provisioning and de-provisioning. Budget Management: Optimized IT budgets (ranging from $5M to $15M+), generating $5M+ in cost savings through SaaS and Cloud optimizations and strategic vendor negotiations. AI & Digital Transformation: Drove AI & Digital Transformation initiatives, increasing operational efficiency and productivity by 20%, reducing and eliminating repetitive manual tasks by 25%. Asset Management: Improved Asset tracking accuracy to 98% by implementing centralized ITAM tools and lifecycle management policies. M&A: Led IT M&A activities, ensuring timely TSA exits and eliminating redundant systems and contributed savings in excess of $1M+. Security & Compliance: Spearheaded enterprise-wide security and compliance programs, ensuring successful SOC 2, PCI-DSS, and ISO 27001 audits. Vendor Management: Negotiated strategic vendor contracts, achieving significant cost reductions and operational improvements, resulting in a 25% reduction in overall IT expenses. Let\'s connect if you are looking to improve your IT operations. k••••••••@gmail.com67••••••02

Experience

1. Technical Operations

   LocumTenens.com

   Sep 2025 — Present · US

   LocumTenens.com is the leading provider for connecting qualified clinicians with top healthcare facilities. I’m leading the Technical Operations team supporting the technology and clinician needs for LocumTenens.com across the US. Delivering secure, reliable, and seamless technology and support to enhance the clinician and patient experience.

Skills

• Procurement
• Team Leadership
• Erp
• Mac Os
• Account Management
• Strategy
• Windows
• Cisco Vpn
• Sales Management
• Business Process Improvement
• Lotus Domino
• Networking
• Ip
• Forecasting
• Continuous Improvement
• Dropbox
• Customer Service
• Computers
• Pricing
• Microsoft Office
• Sales
• Microsoft Technologies
• Strategic Sourcing
• Contract Negotiation
• Selling
• Symantec Backup
• Business Planning
• Lean Manufacturing
• Cross-Functional Team Leadership
• Inventory Management
• Dell Powervault
• Dell Kace
• Analysis
• Project Management
• Lotus Notes
• Box.net
• Manufacturing
• Leadership
• Vendor Management
• Dell Poweredge Servers