Kelly Sigle

About Kelly Sigle

Results oriented Client Success Executive providing solutions to organizations with complex business needs through strong client partnerships as well as internal partnerships, to ultimately increase revenue and drive client satisfaction resulting in client retention. Significant experience supporting large domestic and global organizations, developing and maintaining relationships with C-Suite and other senior client and internal executives in IT, product, operations, implementation, development, legal, sales and marketing to align our road map with client strategy.Strengths include: relationship management, project management, process improvement, leadership, client retention, presenting to all levels (including C suite), driving measurable results (revenue targets, go live dates, client defined targets), international experience and second language skills (lived and worked in Switzerland and Germany generating business for a startup company) and working with cross-functional teams supporting global organizations. CAREER ACCOMPLISHMENTS• Successfully managed a portfolio including some of our most strategic clients with net annual revenue of over $20 million•Directed (4-10 at a given time) multi-functional teams to drive consistent on time go live projects for complex organizations; of thousands of employees•Drove measurable success resulting in client retention with 15 + years of continued contract renewals.• Delivered 25%-33% of the overall revenue growth throughout my territory (Eastern Region of US) for four quarters• Tripled projected revenue expectations for my account base• Top Representative (out of 15) generating business in a startup including partner engagement. I was responsible for Western Europe (Germany, Switzerland, and Italy)

Experience

1. Director, Client Success Executive

   ADP

   Jul 2018 — Present · Salt Lake City, UT, US

Education

• San Diego State University

  Bachelor of Arts (B.A.), German Studies

Skills

• Business Process Improvement
• Management Consulting
• Vendor Management
• Outsourcing
• Human Resources
• Process Improvement
• Strategy
• Customer Relationship Management (Crm)
• Team Building
• Management
• Customer Service
• Bpo
• Workforce Management
• Performance Management
• Crm
• Itil
• Leadership
• Team Leadership
• Business Process Outsourcing (Bpo)
• Call Centers
• Software as a Service (Saas)
• Project Management
• Adp Payroll
• Saas