Kelly Conley

About Kelly Conley

As Communications & Experience Manager at Spokane Regional Emergency Communications (SREC), I lead strategic initiatives that elevate how our agency engages with employees, partners, and the public. With a deep passion for clear communication, positive culture, and community connection, I develop and manage integrated strategies across internal communications, public outreach, brand messaging, and customer-facing technology.My role spans a dynamic range of responsibilities—from launching our mobile app and producing monthly newsletters to managing internal surveys, FAQs, and culture-focused initiatives like EOQ and employee events. I oversee media relations, branding, digital content, and external surveys, ensuring our messaging is transparent, timely, and aligned with agency goals.I also work to strengthen employee engagement through trust-building efforts and creative communications that reflect and reinforce our organizational values. I\'m proud to help position SREC as a regional and national leader in public safety innovation, representing the agency at community events, trade publications, and speaking opportunities.Core strengths include:• Strategic communication & storytelling• Community & partner engagement• Internal culture development• Public outreach & media strategy• Survey design & analysis• Customer/user experience strategy• Cross-functional collaboration• Leadership mentoring & team developmentAbove all, I’m committed to ensuring every interaction—whether internal or external—supports a positive, consistent, and mission-driven experience.

Experience

1. Communication & Media Manager

   Spokane Regional Emergency Communications

   Sep 2022 — Present · US

   Led Employee and Public Communications for Spokane Regional Emergency Communications: Managed all internal and external communication channels, including social media and website development, to ensure consistent, impactful messaging.Developed Engaging Collateral and Launched First Mobile App: Created the agency’s first mobile app, significantly enhancing public education efforts and support for community events.Strengthened Media Relations and Content Strategy: Successfully handled media relations and produced compelling content to promote and support the agency’s mission, increasing public awareness and engagement.

Education

• California State University, Fresno

  English

• Gonzaga University

  MA, Communications & Leadership

• UC San Diego

  BA, Sociology

Skills

• Marketing
• Leadership
• Direct Marketing
• B to B Marketing
• Social Media Marketing
• Strategic Partnerships
• Account Management
• Energy Efficiency
• Cross Channel Marketing
• Corporate Communications
• Sales
• Email Marketing
• Online Marketing
• Promotions
• Program Management
• Lead Generation
• Customer Service
• B to C Marketing
• Strategic Planning
• Management
• Project Management
• Digital Marketing
• Cross-Functional Team Leadership
• Internal Communications
• Marketing Strategy
• Strategy
• Marketing Communications