Kelly Chen
Building CX AI Agent & Data Products @ Regal.ai
- Role
- Principal Product Manager at REGAL
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Kelly Chen
As an experienced product leader focused on AI-driven SaaS, I love turning messy, complex systems into products that feel simple and powerful.At Regal, I lead product efforts driving AI adoption to transform how businesses communicate—especially through AI-powered voice and sms agents. Our work includes foundational components like an Agent Builder, RAG infrastructure, and Evaluation frameworks, all pushing toward a more conversational, intelligent future in customer engagement.I bring a track record of scaling products and teams across AI, SaaS, insurtech, fintech, and contact center automation. Whether driving conversion through ML experiments or replacing critical platform infrastructure, I move fast, think in systems, and deliver measurable impact.Always up for fun challenges—both inside and outside of work—like a good surf, scenic hike, or the hunt for authentic noodle soups!
Experience
Principal Product Manager
Jan 2025 — Present
Regal empowers brands to engage customers through intelligent voice and SMS agents, combining real-time signals with LLM-powered automation. We’ve driven over $5B in revenue across industries like fintech, healthcare, and education- Own multi-team product efforts across AI Agents, including SMS Agent Builder, RAG, Insights and Evaluation systems, as well as our Data Insights product- Drive roadmap and execution for workflow automation (Journey Builder and IVR), agent productivity tools, CRM integrations, and data infrastructure- Collaborate with engineering, design, data, and GTM teams to launch high-impact features that modernize and scale customer engagement
Education
Sophia University
Study Abroad - Japan
2010 — 2010
Rutgers Business School
Bachelor's, Business/Accounting
2008 — 2012
Skills
- Microsoft Office
- Forecasting
- Financial Analysis
- Finance
- Regulatory Compliance
- Mandarin
- Project Management
- Data Analysis
- Tax
- Salesforce.com
- Financial Modeling
- Powerpoint
- Microsoft Excel
- Sales Operations
- Business Strategy
- Business Intelligence
- Internal Controls
- Financial Accounting
- Mergers & Acquisitions
- Japanese
- Financial Reporting
- Due Diligence
- Gaap
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.