Kelly Robinson

Operations Manager Smb am @Deliveroo

Manchester, GB

EU markets (UK, Italy, France, Belgium)- Managing a team of 10 Account Managers, driving SMB restaurant growth through coaching on commercial acumen, negotiations, and client engagement best practice- Leading the delivery and continuous improvement of the SMB Account Management function, embedding performance frameworks to raise standards and exceed KPIs- Partnering with senior leadership to set strategic goals for the SMB portfolio, aligning operational excellence with revenue growth and client satisfaction- Recruiting, developing, and motivating Account Managers, ensuring low attrition, high morale, and strong succession planning- Representing SMB Account Management in cross-functional initiatives, influencing product, operations, and marketing strategies to improve partner outcomes- Using data insights to monitor performance, resolve complex partner issues, and drive innovation across the team.

University of Lincoln

Bachelor’s Degree, Psychology