Kelly Farr

About Kelly Farr

Customer Success and Relationship Management professional with 20+ years of experience as…

Experience

1. Strategic Customer Success Manager Team Lead

   Whistic

   Dec 2019 — Present · Pleasant Grove, UT, US

   Led strategic program with Blue Cross Blue Shield Association (BCBSA), successfully onboarding and managing over 20 member plans to adopt Whistic\'s third-party security assessment platform as their shared assessment solution. Also interacted with Contracting and Executive contacts for program management. Revenue expansion of over 300% in 5 years and growing. Cultivated and managed Strategic relationships with corporations and educational institutions, serving as primary liaison for Whistic platform adoption and ongoing account managementOnboarded and trained 100+ new enterprise accounts on Security Profile and Vendor Risk Management tools, ensuring successful platform adoption and user proficiencyNegotiated contract renewals and maintained high customer retention rates through proactive relationship management and demonstrated platform valueConducted needs assessments and executed upselling initiatives to identify opportunities for additional product adoption and account expansionCollaborated cross-functionally with internal teams (product, engineering, support) to ensure customer requirements were met and platform enhancements aligned with market needsDelivered comprehensive user training programs for new platform users, covering both technical functionality and best practices for security assessment workflows

Education

• Bingham High School

  High School, General Education

  1989 — 1992

Skills

• Process Improvement
• Business Development
• Account Management
• SEO
• Saas
• Sem
• Social Media Marketing
• Ppc
• Web Analytics
• Product Management
• Customer Relationship Management (Crm)
• Coaching
• Soccer
• Analytics
• Product Marketing
• Online Advertising
• Strategic Partnerships
• Salesforce.com
• Online Marketing
• Affiliate Marketing
• Digital Strategy
• Web Marketing
• Crm
• Sports Coaching
• Player Development
• Email Marketing
• Customer Retention
• Lead Generation
• Customer Acquisition
• Competitive Analysis
• Start-Ups
• Mobile Marketing
• Sales
• B2b
• Sales Management
• Marketing
• Mobile Devices
• Omniture
• Strategy
• E-Commerce