Kelly Privatte

ITSM Transformation Executive | Driving Continuous Improvement

Role: Customer Support Executive at Tata Consultancy Services
Location: Detroit, MI, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Kelly Privatte

Kelly has over 35 years of experience providing value-adding support and leadership to…

Experience

Customer Support Executive
Tata Consultancy Services
Feb 2022 — Present · US

Education

North Carolina State University
Bachelor of Arts
1984 — 1987

Skills

Software Documentation
Troubleshooting
Process Improvement
Itil
Sharepoint
Technical Support
Leadership
Windows
Help Desk Support
Incident Management
Customer Service
Active Directory
Microsoft Exchange
Microsoft Office
Problem Management
Documentation
Windows Server
Knowledge Management
Microsoft Certified Professional
Itil Process
Itil Incident Management
Itil V. 3 Foundations Certified
Itil Problem Management
Itil Change Management
Bmc Service Desk Express
Itil Request Fulfillment
Servicenow
Kpi Implementation
Kpi Dashboards
Kpi Reports
Itil Process Implementation
Itil Continual Service Improvement
Itil Operations Support and Analysis
Team Management
Supervisory Management
Process Management
Business Process Improvement
Management
Vendor Management

Contact information

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Work email
•••••@tcs.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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About Kelly Privatte

Experience

Customer Support Executive

Education

North Carolina State University

Skills

Find verified contacts for anyone on LinkedIn