Kelly Mutch

About Kelly Mutch

At WTW, my role as Director of Sales Tools & Analytics CoE Lead revolves around aligning our strategic vision with best-in-class industry practices and maximizing ROI from our core sales tools and analytical platforms. We\'ve structured our operations to closely collaborate with business requirements and technology, ensuring that the execution of sales insights through our tools and analytics is both efficient and effective.My tenure as North America Sales Operations Leader instilled in me a robust understanding of client segmentation, client management processes, and data management, particularly within Dynamics CRM. I foster a culture of continuous improvement through the development of KPIs to track and report the growth performance of our business and providing actionable insights to our sales teams.

Experience

1. Director, Sales Tools & Analytics Coe Lead

   WTW

   Apr 2023 — Present · Chicago, IL, US

   Regularly assess the strategic vision and return on investment for the Sales Tools & Analytics CoE to ensure alignment with the Global Sales Operations operating model and industry best practices• Oversee the day-to-day operations of the Global Sales Tools & Analytics CoE • Ensure execution of sales insights through tools and analytics is in close collaboration with business requirements and technology• Govern WTW’s core sales tools and analytical platforms globally• Inform and educate others on the goals and objectives of the team, including adoption metrics of tools and analytics• Oversee effective data management in Dynamics CRM to address data accuracy and completeness of best practices• Work with appropriate stakeholders to establish suggested WTW sales tool investment strategy, position, and priorities based on requirements from the business• Ensure effective adoption and communication strategies to client-facing colleagues and business leaders • Stay informed on the latest updates to internal tools and/or external partners to ensure WTW’s needs are met• Regularly liaise with the business to ensure the CoE is providing optimal support and identify potential areas of improvement

Education

• Dominican University

  Bachelor of Arts, Apparel Merchandising, Design, and Business Administration

  2006 — 2010

Skills

• Research
• Lead Generation
• Microsoft Crm
• Business Development
• Account Management
• Microsoft Office
• Sales
• Customer Service
• Powerpoint