Kelly Hillman Richards
Customer Service Manager at Harpeth Valley Utilities District
- Role
- Customer Service Manager at Harpeth Valley Utilities Dst
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Kelly Hillman Richards
Public Sector and Special District customer service and accounting professional for over 17 years, striving for excellence, efficiency and productivity in the following areas- policy & procedure development, implementation and evaluation- accounting, including water & wastewater utility billing, accounts receivable, accounts payable, ledger reconciliation, bidding, payroll and budget- administrative support, including HR functions (staff on-boarding, training, oversight and evaluation), reporting, agenda creation, and records retention- IT administrative oversight- customer service, outreach & public relationsI believe in team building and developing short-term and long-term operational strategies that align with industry benchmarks and best practices. I thoroughly enjoy exploring and leveraging technology to streamline and elevate operations to the next level. Mentoring, coaching and empowering those I work with to be successful in their current roles and benefit from professional development is a focus of mine.
Experience
Customer Service Manager
Sep 2025 — Present · Nashville, TN, US
Education
California State University-Sacramento
Bachelor of Science, Health Services/Allied Health/Health Sciences, General
2005 — 2007
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