Kelly Messman
Strategic Leader | Learning & Development | Retail Expert | Culture Evangelist
- Role
- Sr Manager, Learning Operations at Walmart
- Location
- Bethlehem, PA, US
- LinkedIn followers
- 500 followers
About Kelly Messman
An accomplished Learning & Development leader known for associate development, agility and cross-functional leadership. Armed with the ability to solve complex problems and possessing strong interpersonal skills. Regarded as a strategic leader that propels projects forward and motivates and empowers team members to meet and exceed organizational goals. Known for team building initiatives and events to increase morale and motivation. Exceptional longevity and loyalty at a Fortune 500 retail leader. Adept at developing data driven business reporting to drive continuous improvement and employee performance. Collaborative business partner at all levels from C-suite to front-line.
Experience
Sr Manager, Learning Operations
Mar 2024 — Present · US
Lead a team of Administrators, Developers and Analysts to develop and implement tools supporting the L&D organization and Walmart Care Operations teams
Education
George Mason University
Psychology
1985 — 1989
Skills
- Inventory Control
- Creation of Training Materials
- Visual Merchandising
- Customer-Focused Selling
- Store Management
- Hiring
- Retail
- Management
- Team Building
- Customer Service Training
- Collaboration
- Time Management
- Customer Experience
- P&L Management
- Voice of the Customer
- Income Statement
- Performance Management
- Employee Training
- Tone of Voice
- Team Leadership
- Merchandising
- Social Networking
- Social Media Marketing
- Marketing
- Microsoft Office
- Sales
- Front-End
- Call Centers
- Social Media
- Customer Service Operations
- Call Center
- Training
- Customer Satisfaction
- Leadership
- Brand Management
- Cross-Functional Team Leadership
- Sales Operations
- Customer Retention
- Store Operations
- P&L
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