Kelly McFadden
Senior Manager Advanced Technical Support @Omnicell
Pittsburgh, PA, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Nov 2024 — Present
Senior Manager Advanced Technical Support @Omnicell
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Pittsburgh, PA, US
EDUCATION
1994 — 1999
Indiana University of Pennsylvania
Bachelor's degree
SKILLS
Business Process ImprovementManagementTeam BuildingStrategyBusiness ProcessProgram ManagementCall CentersSoftware as a Service (Saas)Business IntelligenceTeam LeadershipDisaster RecoveryOutsourcingIntegrationCross-Functional Team LeadershipSoftware DocumentationProduct DevelopmentRequirements AnalysisAnalysisMedical DevicesSaasProcess ImprovementProject ManagementSoftware Project ManagementPerformance ManagementCrmEmployee TrainingChange ManagementCustomer ServiceQuality AssuranceTechnical SupportTrainingCustomer SatisfactionTestingTroubleshootingSix SigmaLeadership
ABOUT KELLY MCFADDEN
Customer service/technical support leader with experience establishing and leading teams…
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