Kelly McFadden
Technical Support/Customer Service Leader
- Role
- Senior Manager Advanced Technical Support at Omnicell
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
About Kelly McFadden
Customer service/technical support leader with experience establishing and leading teams…
Experience
Senior Manager Advanced Technical Support
Nov 2024 — Present · Pittsburgh, PA, US
Education
Indiana University of Pennsylvania
Bachelor's degree
1994 — 1999
Skills
- Business Process Improvement
- Management
- Team Building
- Strategy
- Business Process
- Program Management
- Call Centers
- Software as a Service (Saas)
- Business Intelligence
- Team Leadership
- Disaster Recovery
- Outsourcing
- Integration
- Cross-Functional Team Leadership
- Software Documentation
- Product Development
- Requirements Analysis
- Analysis
- Medical Devices
- Saas
- Process Improvement
- Project Management
- Software Project Management
- Performance Management
- Crm
- Employee Training
- Change Management
- Customer Service
- Quality Assurance
- Technical Support
- Training
- Customer Satisfaction
- Testing
- Troubleshooting
- Six Sigma
- Leadership
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