Kelly Laffin Ward
Principal Solution Engineer at Salesforce
- Role
- Principal Solution Engineer - Service Cloud at Salesforce
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Kelly Laffin Ward
In the modern age of business, how can technology make it easier to do business? How can technology drive margins, increase efficiency, and improve customer experience? This is the conversation I\'ve dedicated my career to. As a solution engineer, I strive to help businesses make smart decisions on technology, now and into the future. While no one can predict the future of the technology space with 100% certainty, my goal is to provide the tools and information necessary to help guide clients on a path forward to making informed software decisions.
Experience
Principal Solution Engineer - Service Cloud
Aug 2023 — Present · San Francisco, CA, US
Education
Ball State University
Bachelor of Arts, Journalism
2006 — 2010
Skills
- Event Planning
- Solution Selling
- Enterprise Software
- Software as a Service (Saas)
- Digital Marketing
- Project Management
- Customer Service
- Microsoft Office
- Sales
- Marketing
- Marketing Communications
- Training
- Mentoring
- Cloud Computing
- Media Planning
- Social Media
- Publicity
- Online Advertising
- Photography
- Technology Needs Analysis
- Salesforce.com
- Journalism
- Strategy
- Enablement
- Advertising
- Online Marketing
- Editing
- Social Media Marketing
- Email Marketing
- Microsoft Dynamics Crm
- Management
- Public Relations
- Public Speaking
- Customer Relationship Management (Crm)
- Leadership
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