Kelly Kopier
Senior Manager, Technology Services Optimization Leader @Western Union
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WORK HISTORY
Senior Manager, Technology Services Optimization Leader @Western Union
Led and managed high-impact strategic initiatives for executive leadership, driving large-scale organizational change and technology transitions that improved efficiency and enhanced the employee experience.Drove company-wide cultural and organizational change by providing employees with the tools and guidance needed for successful adoption, utilizing the Prosci change management methodology.Streamlined the Chief Operating Officer’s monthly business review process by coordinating updates from senior leadership and enhancing storytelling, which reduced meeting preparation time by 20% and focused discussions on strategic initiatives.Managed all internal and external engagement for the Chief Information Officer (CIO), including executive communications, all-hands meetings, and leadership forums.Provided direct, data-driven feedback to the CIO and their leadership team on organizational change, identifying key issues and challenges to improve the employee experience.Led a company-wide migration from Box to Microsoft 365 for over employees and contractors, leading all project and change management activities and achieving a 100% data migration on time and on budget.
EDUCATION
Columbia College Chicago
Bachelor of Arts (B.A.), Photography
University of Colorado Colorado Springs
Master of Business Administration (M.B.A.), General Studies
Harper College
Associate of Arts and Sciences (A.A.S.), Business Management
SKILLS
ABOUT KELLY KOPIER
Strategic leader with over a decade of experience in driving company-wide cultural and organizational change. Proven ability to lead complex global transformations, manage executive-level communications, and spearhead high-impact campaigns that ensure alignment and achieve 100% adoption across large-scale organizations.Core Skills and Expertise: Change Management, Prosci Methodology, Strategic Planning, Organizational Transformation, Executive Communications, Project Management, Stakeholder Management, Employee Engagement, Data-Driven Decision Making
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