Kelly Kopier

Senior Manager, Technology Services Optimization Leader @Western Union

Golden, CO, US
EMAILS
k••••••••@westernunion.com
MOBILE NUMBERS
+18•••••••73

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WORK HISTORY

May 2025 — Present

Senior Manager, Technology Services Optimization Leader @Western Union

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Led and managed high-impact strategic initiatives for executive leadership, driving large-scale organizational change and technology transitions that improved efficiency and enhanced the employee experience.Drove company-wide cultural and organizational change by providing employees with the tools and guidance needed for successful adoption, utilizing the Prosci change management methodology.Streamlined the Chief Operating Officer’s monthly business review process by coordinating updates from senior leadership and enhancing storytelling, which reduced meeting preparation time by 20% and focused discussions on strategic initiatives.Managed all internal and external engagement for the Chief Information Officer (CIO), including executive communications, all-hands meetings, and leadership forums.Provided direct, data-driven feedback to the CIO and their leadership team on organizational change, identifying key issues and challenges to improve the employee experience.Led a company-wide migration from Box to Microsoft 365 for over employees and contractors, leading all project and change management activities and achieving a 100% data migration on time and on budget.

EDUCATION

2007 — 2009

Columbia College Chicago

Bachelor of Arts (B.A.), Photography

2011 — 2013

University of Colorado Colorado Springs

Master of Business Administration (M.B.A.), General Studies

2004 — 2006

Harper College

Associate of Arts and Sciences (A.A.S.), Business Management

SKILLS

Adobe PhotoshopTechnical WritingPublic SpeakingAdobe IllustratorCustomer Database ManagementGraphic ArtsMicrosoft ExcelTraining SkillsProblem SolvingEvent PlanningTrainingCustomer SatisfactionSharepointPhotoshopCustomer ServiceOutlookMeeting PlanningDocument Database ManagementMicrosoft OfficeAp StylebookAdobe IndesignPublic Relations

ABOUT KELLY KOPIER

Strategic leader with over a decade of experience in driving company-wide cultural and organizational change. Proven ability to lead complex global transformations, manage executive-level communications, and spearhead high-impact campaigns that ensure alignment and achieve 100% adoption across large-scale organizations.Core Skills and Expertise: Change Management, Prosci Methodology, Strategic Planning, Organizational Transformation, Executive Communications, Project Management, Stakeholder Management, Employee Engagement, Data-Driven Decision Making

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