Kelly Knapp-Lewis
- Role
- Senior Operations Manager at Contentful
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Kelly Knapp-Lewis
Operations Manager with 15 years of experience in Professional Services and SaaS…
Experience
Senior Operations Manager
Jan 2021 — Present
Completed implementation of new Professional Services Automation tool within 3 months of hire. • Identified $100k gap in revenue recognition and established auditing processes resulting in 20% increase in reported quarterly revenue. • Designed processes for monitoring unpaid services, initiating work at risk, automating project closure and CSAT, contract management and others. • Implemented FinancialForce for two different teams, including reducing a 15 week implementation estimate to a successful 8 week execution. • Created automated metrics and strategic reporting, vastly improving executive leadership’s insight and delivery of business reviews.
Skills
- Management
- Customer Relationship Management (Crm)
- Consulting
- Management Consulting
- Saas
- Application Support
- Key Client Relationships
- Process Optimization
- Equities
- Fixed Income
- Derivatives
- Business Analysis
- Documentation
- Writing
- Financial Risk
- Financialforce
- Crm
- Business Management
- Customer Support
- Portfolio Management
- Client Expectations Management
- Salesforce
- Trading Systems
- Pmp
- Business Relationship Management
- Business Process Mapping
- Business Process Design
- Product Support
- Financial Analysis
- Process Management
- Requirements Gathering
- Requirement Specifications
- Business Process Analysis
- Specifications
- Process Flow Documentation
- Trading
- Professional Services
- Client Relations
- Project Management
- User Requirements
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.