Kelly Jacobson
Director of End User Services at Minnesota State
- Role
- Director of End User Services at Minnesota State Colleges And Universities
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
Experience
Director of End User Services
Minnesota State Colleges And Universities
Jul 2019 — Present · Minneapolis, MN, US
Responsible for strategic planning, operational planning, and personnel management for Minnesota State Colleges and Universities enterprise end user services. Sets overall objectives, priorities, and policies related to enterprise infrastructure systems and services. Accountable for securing and allocating the necessary human, financial, and other resources to achieve these objectives. Managed teams include Enterprise Service Desk, Enterprise Network Services, Desktop Support Services, and ITSM.
Education
Academy for Leadership and Development (Chair Academy)
Luoma Leadership Academy
2017 — 2018
Saint Paul Chamber of Commerce
Leadership Saint Paul
2015 — 2015
Metropolitan State University
Bachelor of Science
2009 — 2012
Metropolitan State University
Minor
2009 — 2012
Skills
- Analysis
- Leadership
- Crm Software
- Documentation
- Microsoft Access
- Higher Education
- Customer Relationship Management (Crm)
- Technical Writing
- Networking
- Visio
- Planning
- Technical Support
- System Administration
- Windows 7
- Vendor Relations
- Crm
- Itil
- Databases
- Budgets
- Process Improvement
- Hardware Installation
- Team Leadership
- Implementing Processes
- Project Management
- Communication
- IT Management
- Project Coordination
- Windows
- Hands-on Training
- Project Planning
- Information Technology
- Operating Systems
- Microsoft Office
- Outlook
- Help Desk Management
- Access
- Technical Training
- Active Directory
- Windows Server
- Troubleshooting
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