Kelly Gardner
Manager, Customer Service Quality Management System and Center of Excellence @DTE Energy
Plymouth, MI, US
EMAILS
MOBILE NUMBERS
+17•••••••04
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WORK HISTORY
Jun 2021 — Present
Manager, Customer Service Quality Management System and Center of Excellence @DTE Energy
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EDUCATION
1995 — 1999
University of Michigan-Dearborn
BBA
2007 — 2010
University of Michigan-Dearborn
MBA
SKILLS
Factor AnalysisStrategySasReport WritingQualitative ResearchAnalytical SkillsProcess ImprovementTeamworkFocus GroupsManagementTraining Program DevelopmentCustomer Satisfaction ResearchLeadershipData AnalysisSegmentationQuantitative ResearchMarketing ResearchBusiness Process ImprovementMarketingAnalysisCustomer IntelligenceQuantitative AnalysisOnline PanelsStrategic PlanningBusiness AnalyticsSpssProject ManagementEnergyCustomer ServiceProblem SolvingTraining & DevelopmentBenchmarkingProgram ManagementQuantitative Analytics
ABOUT KELLY GARDNER
Manager, Customer Service Quality Management System and Center of Excellence
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