Kelly Oak
Compliance Manager | Regulatory and Risk Management Expertise, Analytical and Problem-Solving Skills & Communication and Leadership
- Role
- Casualty Claims Manager at GEICO
- Location
- St. Petersburg, FL, US
- LinkedIn followers
- 500 followers
About Kelly Oak
Process-oriented Operations Manager with 10+ years of experience leading teams and optimizing workflows across high-impact environments. Skilled in translating complex operations into scalable, sustainable systems through strong cross-functional collaboration. Recognized for a people-first leadership style that balances execution with workplace culture. Brings a meticulous, forward-thinking approach to operational excellence.
Experience
Casualty Claims Manager
Jan 2021 — Present
Direct a team of 6 claims specialists, overseeing workflows, budgeting, and resource allocation to ensure timely case resolution and compliance. Implemented process improvements and a department-wide incentive program that reduced pending workload by 26% and increased customer response rates by 56%.
Education
University at Buffalo
Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication
2012 — 2015
Skills
- Illustrator
- Microsoft Word
- Public Speaking
- Management
- Mymediainfo
- Creative Writing
- Community Outreach
- Powerpoint
- Microsoft Excel
- Creative Direction
- Microsoft Office
- Team Management
- Problem Solving
- Team Motivation
- Project Management
- Customer Service
- Time Management
- Organizational Design
- Communication
- Photoshop
- Fundraising
- People Skills
- Highly Ambitious
- Telephone Skills
- Social Media
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