Kelly Doolan
SaaS EdTech Implementation Leader | Bridging Strategy, Teams & Customer Success
- Role
- Director, Americas Implementation Consulting Services (Interfolio Pure) at Elsevier
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Kelly Doolan
I\'m a Director of Implementation & Consulting at a higher ed SaaS company driving change to make lives easier and goals achievable. Checking a task off on the \"to-do\" list gives me butterflies. I am passionate about helping others see the flip side of things and bringing perspective to the opportunity at hand.Finding joy and laughter drives my motivation. Some say I am overly committed to executing within given boundaries. My idea of success is seeing the people around me thrive with happiness, determination, and curiosity. I communicate, A LOT.You won\'t find me taking life too seriously. I\'m in my element exploring other places and cultures. I am a midwesterner at heart - I love cheese and good beer.Strengths: Communication, Responsibility, Discipline, Consistency, Strategic
Experience
Director, Americas Implementation Consulting Services (Interfolio Pure)
Apr 2025 — Present
As Director of Implementation & Consulting, I lead cross-functional teams to deliver seamless product implementations and drive customer success. My focus is on integrating teams post-merger, aligning product strategies, and optimizing operations to ensure efficient delivery and exceptional client outcomes. I work closely with stakeholders across product, sales, and customer success to standardize processes, improve performance metrics, and foster collaboration across regions.I lead with strengths in Strategic, Communication, Responsibility, Discipline, and Consistency. I bring clarity to complex challenges, foster collaboration across teams, and drive results with accountability and structure. My focus is on aligning people and processes to deliver consistent, sustainable success.
Education
University of Wisconsin-Whitewater
Master of Business Administration - MBA, Project Management
2018
Lubar College of Business
Bachelor's of Business Administration, Marketing, Journalism and Mass Communication
2005 — 2009
Skills
- Online Advertising
- Retail
- Marketing Communications
- Management
- Product Marketing
- Merchandising
- Social Media
- Marketing
- Online Marketing
- Social Media Marketing
- Powerpoint
- Microsoft Excel
- Leadership
- Forecasting
- Program Management
- Strategic Planning
- Customer Service
- Event Planning
- Sales Management
- Pricing
- Product Development
- Marketing Strategy
- Product Management
- Microsoft Office
- Sales
- Email Marketing
- Advertising
- Inventory Management
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