Kelly Donahue-Piro

About Kelly Donahue-Piro

As a dynamic public speaker and consultant, I\'ve spent the last decade focusing on how Insurance Agency Owners can capitalize on opportunities within their reach. Since 2013, my experience specializes in the local insurance agency sector. I bring training, marketing and technology to your agency that helps you to effectively and efficiently grow your agency.My specialties include consulting and coaching on upselling, account rounding, agency culture change, sales scripting, executive level coaching and benchmarking as well as agency retention skills. Contact me today to learn more about how I can help your agency grow!Specialties: Leadership, management, digital marketing, sales coaching, email marketing, SEO, social media, branding, pay per click advertising, CRM tools, public speaking, insurance, marketing, metrics based management, customer satisfaction, surveys and market planning.

Experience

1. Chief Bff Officer

   Agency Performance Partners

   Jun 2014 — Present · East Greenwich, RI, US

   In 2014, I started Agency Performance Partners to deliver growth and cutting-edge management strategies to insurance agencies around the country. Building on information gained through a comprehensive assessment tool I developed—the Agency Performance AssessmentTM, our firm combines onsite and virtual engagement to help growth-focused insurance entrepreneurs evaluate current operations and develop and implement executable strategies for success.The proprietary Agency Performance Assessment uncovers organization-wide improvement opportunities and provides the foundation for a customized agency action plan that addresses everything from agency mission, goals, values and culture to agency management and infrastructure, employee abilities, service processes and procedures, and marketing, sales and retention strategy. Key client focus areas where the firm brings extra value include renewals and retention, account-rounding, cross-selling, upselling, lead conversion, lead generation and executive coaching.As an accomplished and dynamic public speaker, I\'m available to help organizations educate constituents on the needs of today’s—and tomorrow’s—increasingly social consumer and how current and incoming generations of employees can best respond to them. Speaking engagements cover anything from social engagement and lead generation to marketing and sales management and developing and ensuring organization-wide staff sales excellence.

Education

• Bentley University

  Bachelor of Science, Relationship Marketing

  1999 — 2003

Skills

• Web Marketing
• Salesforce.com
• Web Design
• Leadership
• Ppc
• Online Marketing
• Email Marketing
• Account Management
• Sales Management
• Social Media
• Mobile Marketing
• Microsoft Office
• Sales
• Strategy
• E-Commerce
• Training
• New Business Development
• Management
• SEO
• Marketing
• Sem
• Business Development
• Google Adwords
• Digital Marketing
• Operations Management
• B2b
• Customer Relations
• Home
• Team Leadership
• Direct Marketing
• Small Business
• Customer Retention
• Customer Service
• Competitive Analysis
• Creative Direction
• Insurance
• Google Analytics
• Advertising
• Social Networking
• Social Media Marketing