Kelly Shackelford Dewire
Senior Director, Academic Success @2U
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WORK HISTORY
Senior Director, Academic Success @2U
Lead strategic operations to scale high-impact educator support for educators across 100+ university partners, aligning academic services with institutional success metrics and student outcomes- Maintain a 4.4/5 faculty satisfaction score among university faculty and a 98% CSAT score for consultation services, exceeding enterprise-wide targets- Manage a global team of 50+ full-time staff and 1,300+ part-time/contracted educators, fostering a transparent, inclusive culture focused on continuous improvement and talent development- Oversee educator cost of delivery, consistently staying under budget while scaling high-quality services- Collaborate with executive stakeholders to design scalable service strategies and operational models that support educator experience and business growth.
EDUCATION
The University of North Carolina at Chapel Hill
Bachelor of Arts (B.A.), Political Science, International Studies
UNC Kenan-Flagler Business School
Master of Business Administration (MBA), Concentration: Data Science & Decision Making
Harvard Graduate School of Education
Master of Education (Ed.M), Education Policy and Management
SKILLS
ABOUT KELLY SHACKELFORD DEWIRE
I’m a strategic operations leader who thrives on building strong teams, solving tough problems, and helping mission-driven organizations grow in thoughtful, sustainable ways. I’ve spent the last decade working at the intersection of strategy, education, and people. I’ve led global teams, designed systems that scale, and focused on making things actually work.Currently I’m the Senior Director of Academic Success at 2U. I lead a global team that supports over educators across dozens of university partners. My work centers on delivering high-quality service at scale while balancing client satisfaction and operational efficiency. I’m especially energized by developing people, navigating change, and using data to drive meaningful outcomes.I started my career as a teacher, and that experience still shapes how I lead. I value empathy, transparency, and authenticity, with a deep belief in the power of education.
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