Kelly Decourcy
Area Chief of Staff @Banfield Pet Hospital
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WORK HISTORY
Area Chief of Staff @Banfield Pet Hospital
Cincinnati, OH, US
Key Responsibilities:Leadership and Management-Lead and manage a team of veterinarians, veterinary technicians, assistants, and administrative staff, fostering a collaborative and supportive work environment-Provide guidance, mentorship, and training to staff members, especially early career veterinarians-Implement effective communication strategies to ensure clear and efficient information flow within the hospital team.Hospital Culture-Cultivate a solution oriented hospital culture rooted in teamwork and excellence in patient care-Foster a supportive and inclusive environment where team members feel valued, motivated, and engaged in their work.Metrics and Performance Management-Establish and monitor key performance indicators (KPIs) to evaluate the hospital\'s operational efficiency, patient outcomes, and client satisfaction-Analyze data and metrics to identify areas for improvement and implement strategies to enhance overall hospital performance-Ensure compliance with regulatory standards and protocols to maintain high-quality care-Strong ability to interpret data and make informed decisions to drive performance improvement.Qualifications and Skills-Doctor of Veterinary Medicine (DVM) degree and licensure-Extensive experience in general veterinary practice, with a strong understanding of medical protocols and procedures.
EDUCATION
The Ohio State University
Doctor of Veterinary Medicine, Veterinary Medicine
2005 - 2009 Loyola University
B.S, Environmental Science, Biology
SKILLS
ABOUT KELLY DECOURCY
As an Area Chief of Staff at Banfield, I oversee medical quality and operations across multiple hospitals. With a passion for veterinary leadership, I am dedicated to creating solution oriented workplace cultures where veterinary professionals thrive, allowing teams to focus on providing exceptional care to enhance the lives of pets and their owners.
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