Kelly Cozzi

About Kelly Cozzi

Motivated and energetic operations manager with customer success experience.Specialties: ACT experienceSAP CRM experience Sales and MarketingCustomer SuccessReal Estate Licensed PR/Communication

Experience

1. Associate Sales Manager, New Jersey

   Compass

   Mar 2023 — Present

   Growth planning & professional development• Support an agent portfolio by motivating, coaching and mentoring them, as well as providing strategic and operational guidance to the local Sales Management team.• Help the Sales Management team, retain and guide Compass agents while fostering an exceptional company culture• Lead regular office-wide agent meetings (for the purposes of growth planning, broader performance reviews, company policy updates and any other company or market-updates)• Relay market intelligence from Research team and Business Development targets to agents• Provide agents with Business Planning, feedback and professional development guidance• Help with initiatives to boost agent productivity and reinforce these practices through coaching• Regular tracking/monitoring of key metrics that drive revenue and increase efficiencyCulture-building• Resolve agent and brokerage issues on an as-needed basis• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing changeCompany strategy• Relay on-the-ground market trends from agents to Business Development and Executive team.• Develop and share perspective on future agent management• Act as a conduit between the local team and our agents by supporting various sales-related initiatives and policies in alignment with the company’s vision and values• Help drive the strategies implemented by regional & national operations to grow the adoption of Compass tech, programs, and ancillary services within your agent populationAgent growth & pitching new business• Partner with Business Development to collaborate on potential agent candidates• Lead and provide support to agents in pitching new business opportunities• Collaboratively working with agent teams on sales exclusive presentations and proper market pricing with sellers• Complete Agent Contract renewals for your agent roster annually

Education

• Rowan University

  Public Relations, Advertising, Marketing, Communication Studies, Radio/TV/Film, Dance

  2006 — 2010

Skills

• Marketing
• Microsoft Office
• Sales
• Crm
• Strategic Planning
• Powerpoint
• Sales Operations
• Customer Service
• Coaching
• Management
• Team Building
• Sales Management
• Time Management
• Act
• Business Development
• Marketing Strategy
• Cold Calling
• Microsoft Word
• Selling
• Leadership
• Training