Kelly Moran

About Kelly Moran

I help organizations solve real customer problems by turning insight, strategy, and technology into measurable business impact.With 25 years of experience partnering with executives, managers, and daily practitioners, I’ve built a career around understanding how businesses operate day to day - and how to improve processes, experiences, and meaningful outcomes. I’m known as a strong connector, a trusted customer advocate, and someone who brings clarity to complex challenges.I’m deeply curious about human behavior, passionate about great user experiences, and driven to help teams work smarter, serve customers better, and build stronger, longer-term relationships.My areas of expertise include- Customer Experience, Engagement and Advocacy- User Experience Strategy and Design- Strategic Account and Program Management- Long-Term Customer Relationship Development- Community Creation and Management- Labor and Services Procurement- Vendor Management Systems- Custom Application and Web Development- Business Process Design and Re-engineering- Change Management and Technology Implementation

Experience

1. Sr Manager User Experience Design

   Sap Fieldglass

   Jul 2015 — Present

   Drive collaboration across customer and partner base with the Fieldglass User Experience and Product teams. Co-innovate with this community to help us shape the short and long-term visions of the SAP Fieldglass application\'s usability, look and feel. Create and manage a growing customer and partner User Experience Partner (UXP) community. Strategize, develop and manage new internal, supplier and worker UXP communities. Promote our UXP communities within the wider SAP organization. Collaborate with other SAP UX teams on usability testing methods and applications. Actively communicate, collect, analyze and actionize internal and external user experience feedback.Passionately advocate for the end user by providing input to ensure that product design and usability are aligned to user needs and expectations.Share progress with executives and internal teams.

Education

• Parkway Central High School

  High school degree

• University of Missouri-Columbia

  BA, English, Business, Psychology

Skills

• Customer Advocacy
• Salesforce.com
• Consulting
• Business Process
• Professional Services
• Strategic Partnerships
• Software Project Management
• Crm
• Strategic Planning
• Start-Ups
• B2b
• Outsourcing
• Leadership
• Networking
• Customer Relationship Management (Crm)
• Analytics
• Business Development
• Software as a Service (Saas)
• Business Process Improvement
• Go-to-Market Strategy
• Business Analysis
• Process Improvement
• Strategy
• E-Commerce
• New Business Development
• Saas
• Enterprise Software
• Cross-Functional Team Leadership
• Marketing
• Cloud Computing
• Marketing Strategy
• Program Management
• Project Management
• Account Management
• Change Management
• Product Management
• Management
• Team Leadership
• Entrepreneurship
• Sales