Kelly Caldwell
Cybersecurity Analyst | Securing Digital Environments for Safety and Compliance
- Role
- IT Technician - Compliance & Billing Specialist at Access Technologies
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
Experience
IT Technician - Compliance & Billing Specialist
Aug 2023 — Present
Configured and maintained a variety of access control systems, including IP-based cameras, VOIP systems, intercoms,and badge readers; ensuring optimal performance and security.• Documented and tracked all support requests in a ticketing system, guaranteeing timely resolution and adherence to SLAs.• Managed user accounts, including password resets, access permissions, and security settings within Active Directory and DNAFusion.• Diagnosed and resolved issues related to Windows and macOS operating systems, productivity software, and peripheraldevices.• Conducted regular security audits and vulnerability assessments on access control systems, identifying and mitigatingpotential risks to enhance overall system security.
Education
Western Governors University
Bachelor's degree
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