Kelly Brussel

About Kelly Brussel

Strategic and collaborative technical and operations professional with a strong track…

Experience

1. Digital Integration Specialist, Global Medical Education

   Elsevier

   Jan 2023 — Present

   Supports the successful onboarding and ongoing implementation of the Global Medical Education suite of products including Osmosis, Complete Anatomy, ClinicalKey for Medical Schools, ClinicalKey Test Prep, and Clinical Cases by streamlining technical implementation processes including product access, license provisioning, integrations, and security documentation.Works cross-functionally with Sales, Customer Success, Customer Support, Product, Engineering, Security, and Identity to manage processes, monitor workflows, and support product adoption, usage, and curriculum stickiness. Creates process documentation and support materials related to installation and use of technical integrations such as single sign-on configuration and LMS integrations.Supports product onboarding within a variety of product and identity platforms to deploy user accounts, entitle access, and configure bilateral single sign-on.Facilitates the configuration of LMS integrations with Canvas, Brightspace, Blackboard, and Moodle using LTI 1.1 and 1.3. Troubleshoots integrations with both internal and external stakeholders to identify, escalate, and resolve issues.Gathers and escalates feedback from customers related to the adoption, integration, and use of the products.

Education

• University of Central Florida

  Bachelor’s Degree

  2007 — 2011

• Timber Creek High School

  High School Diploma

  2003 — 2007

• University of Central Florida

  Master’s Degree

  2013 — 2016

Skills

• Salesforce
• Leisure Travel
• Management
• Priority Management
• Dnafusion Keycard Access System
• Higher Education
• Event Management
• Meeting Planning
• Tour Operations
• Webcourses
• Editing
• Social Networking
• Hospitality
• Public Speaking
• Communication
• Web Content Management
• Microsoft Excel
• Powerpoint
• Travel Planning
• General Administrative Duties
• Hotel Booking
• Social Media
• Travel Management
• Oracle
• Event Planning
• Peoplesoft
• Higher Education Administration
• Clerical Skills
• Microsoft Office
• Sales
• Student Affairs
• Research
• Hotels
• Financials
• Customer Service
• Onity Keycard Access System
• Time Management
• Academic Advising
• International Student Services
• Conflict Resolution