Kelly Creighton

WORK HISTORY

EDUCATION

SKILLS

ABOUT KELLY CREIGHTON

I\'m a Strategic Senior Business Operations Manager with 8 years of experience of aligning global resource operations and people strategies to meet the needs of dynamic business environments. I excel in guiding complex, cross-continental teams through transformation and ambiguity. My expertise lies in designing operational strategies that harness automation and AI, creating scalable and cost-efficient models that boost productivity and consistency across operations. What I love most about operations is building systems that make work easier and more meaningful — whether that’s launching an AI-enabled “Productivity Studio” that automated manual planning tasks or designing frameworks that help people focus on higher-value work.One of my most challenging projects was building an operations team in Buenos Aires, expanding from 3 to 13 members, which not only enhanced North American coverage but also set a replicable model for the European market. As a key contributor to the North America Leadership team, I\'ve played a vital role in process improvement workforce planning, and change management, which involved automating tasks to accelerate processes and reduce duplication.I\'m passionate about fostering a collaborative and growth-oriented culture. My leadership style is centered around developing talent and encouraging innovation My approach to leadership has also focused on team wellbeing and engagement, achieving a reduced voluntary attrition rate of just 3%. I’ve managed diverse teams across Brazil, North America, and beyond, ensuring consistent and reliable reporting and supporting critical business metrics. This experience has honed my skills in capacity planning, utilization management, and chargeability forecasting, optimizing team performance and project delivery.I\'m always eager to connect with like-minded professionals who are passionate about transforming business operations. Whether you\'re looking to exchange ideas, explore collaboration opportunities, or simply network, feel free to reach out.