Kelly Wells

About Kelly Wells

I’m a hands-on operations and customer experience leader with more than 20 years of experience building and leading teams across customer success, professional services, support, and technology. My career started in software development, but I quickly found that my greatest strengths are in bringing people together, improving how teams work, and helping organizations deliver better outcomes for customers.I’ve worked in both high-growth SaaS companies and large enterprise organizations, leading teams through growth, acquisitions, operational change, and complex technology initiatives. My experience spans customer onboarding, support, implementation, product delivery, data migration, and enterprise operations — giving me a practical understanding of what it takes to build scalable teams and deliver consistently in demanding environments.I care deeply about building strong, collaborative teams where people feel trusted, supported, and empowered to lead. I’m detail-oriented, data-driven, and focused on solving problems in a way that is thoughtful, practical, and meaningful for both customers and employees.

Experience

1. Chief Customer Officer

   AbsenceSoft

   Sep 2021 — Present

   Chief Customer Officer responsible for the end-to-end customer lifecycle across onboarding, adoption, retention, expansion, and account growth. Lead teams spanning Professional Services, Support, Customer Success, and Account Management.Transform customer operations into a scalable revenue engine by strengthening renewal discipline, expanding enterprise accounts, optimizing services contribution margin, and embedding data-driven performance management. Align Product, Sales, and Finance around measurable customer outcomes that drive Net Revenue Retention and long-term enterprise value.Experienced operating at executive and board levels, building accountable leadership teams, and preparing organizations for the next phase of scale.

Education

• Virginia Tech

  BS, Computer Science

  1993 — 1997