Kelly V.
Head of Customer Success @M2m Data Connect Group
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WORK HISTORY
Head of Customer Success @M2m Data Connect Group
The Role * In my current capacity, I play a key role in supporting clients to optimise their use of the txt platform software to enable a successful omnichannel approach. I do so by identifying opportunities for renewals, cross-selling and up-selling, as well as training customers in functionality of the txt platform software, and compiling product presentations for the business. I am pleased to be able to provide thought leadership and serves as trusted advisor to customers by building senior executive-level relationships within key accounts. I shape product direction on behalf of customers, in partnership with sales, technical and operational teams.* The Results * Conceptualised and developed a playbook using metrics and analytics to ensure policies, workflows, processes and procedures are up to date and in line with organisational goals.
ABOUT KELLY V.
Passionate about building positive, high-performing teams that drive customer success and lasting partnerships. With 20 years of experience in business growth, client strategy, and customer experience across industries like mobile telecommunications and technology, I bring a strong blend of commercial acumen, strategic thinking, and hands-on leadership. Known for a pragmatic, proactive, and empowering leadership style, I excel in contract negotiation, account management, and delivering results on time, within scope, and on budget. I thrive in fast-paced environments, fostering collaboration and innovation while ensuring seamless service delivery. My career journey is marked by intentional pivots, driven by family responsibilities—each transition a testament to adaptability, resilience, and strong decision-making. Realigning professional goals to support family needs has strengthened my foresight, emotional intelligence, and ability to balance priorities. These shifts have expanded my skill set, broadened my perspective, and deepened my sense of purpose, proving that success isn’t just about a linear path but about evolving with truth and intention. Let’s connect and explore opportunities to create impact together!
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