Kelly Urgo
- Role
- Engagement Manager at Vmware
- Location
- New Alexandria, VA, US
- LinkedIn followers
- 500 followers
Experience
Engagement Manager
Jan 2020 — Present · Alexandria, VA, US
Engagement Manager for consulting services supporting data science and data software installation/implementation efforts for a variety of customers. Engagement Management responsibilities include: project planning and prioritization, managing internal and partner consulting resources, issue escalation and resolution, project financial management, client communications, ensuring customer satisfaction, and interfacing with the sales team to grow the opportunity. • Ensure projects are scoped correctly during the presales cycle. • Create statements of work and partner work order documents ensuring customer technical and business requirements are being met. • Participate in interviews of proposed resources before deploying them on assignments. • Manage project consulting resources located at a variety of customer locations and those operating remotely. • Track, manage, and report on project progress, deliverables, and financial metrics.
Education
Towson University
MS
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