Kelly Upp

About Kelly Upp

I help product teams make sense of chaos — turning customer feedback, data, and ideas into clarity and flow.My work sits at the intersection of product operations, customer insight, and AI-driven strategy. I design frameworks and rituals that bring order to feedback, align priorities with evidence, and make teams faster and more focused.I believe great product work, like great creative work, comes from balance — structure that creates focus, and curiosity that creates flow. I’m passionate about building systems that reduce friction and help teams make smarter, more intentional decisions.When I’m not shaping product direction or experimenting with new workflows, I’m usually chasing new experiences and perspectives — always searching for better ways to work, live, and lead with intention.

Experience

1. Senior Product Manager

   Userevidence

   Oct 2023 — Present

   UserEvidence is a customer voice platform that automates social proof for GTM teams, generating verified case studies, testimonials, and stats in minutes. Using surveys and third-party reviews, UserEvidence continually captures feedback throughout the customer journey and creates a customer story library that proves the value of your product.Game-changing B2B companies like Pendo, Workato, Gong, Jasper.ai, and Ramp rely on UserEvidence to create authentic customer stories at scale.

Education

• DePaul University

  Certificate, Predictive Analytics

  2015 — 2015

• DePaul University

  Bachelor of Science (BS) in Business, Finance and Management with Sports Concentration

  2009 — 2012

Skills

• Employee Training
• Inventory Management
• Pos
• Retail Sales
• Facebook
• Public Speaking
• Spss
• Customer Service
• Teamwork
• Social Networking
• Management
• Database Administration
• Microsoft Word
• Team Leadership
• Ebay Sales
• Microsoft Office
• Social Media Marketing
• Powerpoint
• Microsoft Excel