Kelly Steinhauser
Vice President - Consumer Operations
- Role
- Vice President - Consumer Operations at altafiber
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Kelly Steinhauser
15 years+ of experience in product strategy, pricing, sales operations, and financial planning at altafiber (formerly Cincinnati Bell). My focus and success in driving EBITDA growth revolves around data driven decision making, with expertise in pricing and sales strategies, end to end Customer Lifecycle analysis, and operational process improvement.
Experience
Vice President - Consumer Operations
Oct 2025 — Present · US
I lead end-to-end consumer operations for altafiber serving ~500K internet subscribers across markets including Cincinnati and Hawaii. My role spans product and pricing strategy, call center and customer care operations, data analytics, and digital customer experience.I focus on driving profitable growth, improving retention and customer satisfaction, and optimizing operational costs through data-driven decision making and cross-functional leadership. I partner closely with IT, marketing, finance, and network teams to translate customer insights into competitive products, pricing, and seamless digital and support experiences.
Education
University of Cincinnati
Bachelor of Business Administration (B.B.A.)
University of Cincinnati
BBA, Marketing, International Business
2005 — 2009
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