Kelly S.
SVP of Customer Operations at Wellness Works Brands
- Role
- Vice President of Customer Success & Operations at Veyl Ventures
- Location
- Alameda, CA, US
- LinkedIn followers
- 500 followers
About Kelly S.
As a Customer Experience Leader, I have solid experience in hiring, mentoring and leading groups from 5 to 500 globally. Known for creative thinking and analytical problem solving, creating best practices, building capable teams that create profitable business results. Proven record of success in developing and implementing policies and procedures for customer success, customer support, and sales teams.Key Competencies- Team Building- Client Relations- NPS/Customer Satisfaction Analytics- Teamwork & Collaboration- Data Analysis- Strong Communication Skills- People & Performance Management- Results Oriented- Escalation & Leadership Training- Digital MediaSpecialities: CRM, Customer Success, SaaS Deployments, Retention Management, E-Commerce, Project & Product Management, Product Marketing, Cross-Team Building
Experience
Vice President of Customer Success & Operations
Nov 2020 — Present
Develop a world-class sales and support team to ensure our services, strategy, and delivery is constantly improving and evolving- Inspire a culture of customer success across a diverse team of sales and support leaders with an emphasis on proactively driving success, adoption, and retention- A leader of leaders - lead, manage, and coach a passionate team of Customer Success leaders, implementing project management strategy, developing individual skills, removing roadblocks, and providing organizational support to ensure that the entire team is thriving and growing- Define and lead strategic initiatives across sales and support, including the development of leadership dashboards and team performance indicators- Develop internal and external policies and procedures to improve efficiency across all teams- Define metrics relevant to measuring Customer Success performance, client retention, and satisfaction KPIs- Create a new Account Management function and define metrics relevant to measuring performance and expansion- Develop and scale world-class service and sales operations driving over $8M in revenue annually.
Education
Mission College
Business Administration and Management, General
1997 — 2000
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.