Kelly Ryan

About Kelly Ryan

I am an operations and client success professional with experience leading cross-functional teams, improving workflows, and enhancing both customer and patient experiences. My background spans healthcare operations, billing and reimbursement processes, client onboarding, and KPI-driven process improvement.In my current role as an Office Manager for a high-volume healthcare clinic, I built and scaled the entire billing infrastructure, increasing claim submissions by 700% while improving Medicare compliance and reducing denials. I also lead administrative staff training, develop SOPs, and track key metrics to drive operational efficiency and revenue growth.I thrive in roles where I can combine relationship management, team leadership, and operational expertise to deliver measurable results. I enjoy working collaboratively across departments to solve problems, streamline processes, and ensure outstanding customer and patient outcomes.

Experience

1. Operations & Billing Manager

   BODY MOKSHA PHYSICAL THERAPY

   Aug 2025 — Present · Chatham, NJ, US

   At Body Moksha Physical Therapy, I oversee operations and billing, focusing on enhancing patient experience and financial performance. My initiatives in streamlining insurance claim submissions and automating CRM processes have significantly improved operational efficiency and revenue growth. I have successfully managed the full lifecycle of patient billing and documentation compliance, leading to a notable increase in visit volume and annual revenue.

Education

• Purdue Global

  Bachelor of Science - Business Administration, Business Administration and Management, General

• UCNJ Union College of Union County, NJ

  Associate's degree, Legal Assistant/Paralegal

  2009 — 2011