Kelly Pike

Senior Principal Consultant Operations and Risk @Agilesys, Inc

Tempe, AZ, US
EMAILS
k••••@agilesys.com
MOBILE NUMBERS
+14•••••••65

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WORK HISTORY

Feb 2019 — Present

Senior Principal Consultant Operations and Risk @Agilesys, Inc

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Phoenix, AZ, US

Led operational and risk transformation initiatives for healthcare and financial institutions, enhancing compliance and performance. • Spearheaded the PACE Program, optimizing policies and procedures to ensure regulatory alignment and operational excellence. • Directed EMR system optimization, improving care coordination and reducing error rates across provider networks.

EDUCATION

N/A

Indiana State University

Bachelor of Applied Science (B.A.Sc.), Accounting and Finance

SKILLS

Risk ManagementTeam ManagementLending OperationsStrategyStrategic PlanningExecutive ManagementPayment Processing, Ach, Visa, Reg E ComplianceOperations ManagementProcess ImprovementFinancial AnalysisCommercial Underwriting ManagementSales Planning, Forecasting & AnalysisBusiness StrategyBudgetsFinanceWork Force PlanningLeadershipStaff DevelopmentFinancial ReportingTraining and on-BoardingOutsourcingFinancial ModelingProduction ManagementDeposit OperationsTeam BuildingManagementRisk OperationsContact CentersForecastingManagerial FinanceAnalysisStaff PlanningCustomer ServiceStrategic Financial PlanningTrust Operations

ABOUT KELLY PIKE

Dynamic senior leader with extensive expertise in management consulting, operational excellence, and automation within the PACE and financial services sectors. Proven track record in risk management and remediation, compliance support, and the implementation of scalable process and system improvements. Skilled at supporting 2nd and 3rd lines of defense, with a deep understanding of risk and compliance frameworks, issue management, and process risk assessments.Demonstrated success in collaborating with regulatory agencies, responding to findings, and driving the development and execution of remediation and sustainability plans across operational teams, affiliates, and third-party vendors. Expertise in developing key risk indicators, metrics, and benchmarks to enhance organizational performance and compliance.Adept at leveraging automation and advanced feature utilization to optimize Electronic Medical Record Systems (EMR), identifying process improvement opportunities, and implementing innovative solutions. Skilled in driving root cause analyses and designing corrective action plans to align operational strategies with risk and business goals. Accomplished in fostering high-performing teams that integrate risk management and operational priorities to achieve measurable success.

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