Kelly Paul
Sr Director, Client Experience @TrueAccord
Jacksonville, FL, US
EMAILS
k••••••••@trueaccord.com
MOBILE NUMBERS
+18•••••••33
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WORK HISTORY
Jan 2024 — Present
Sr Director, Client Experience @TrueAccord
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Jacksonville, FL, US
As Sr. Director of Client Experience my team will manage all client facing functions including implementation, day to day operations, performance oversight and the overall client relationship. My focus is to take an operationally driven mindset to improve effectiveness and deliver on high expectations.
EDUCATION
2002 — 2009
University of North Florida
Bachelors
SKILLS
CreditMortgage LendingOutsourcingProcess ImprovementContact CentersInsuranceCall CentersBusiness Process ImprovementInterviewsCustomer ExperienceLeadershipStrategic PlanningCustomer ServiceVendor ManagementTeam BuildingFinancial ServicesCall CenterCredit CardsBankingRisk ManagementExecutive ManagementOperations Management
ABOUT KELLY PAUL
With over 20 years of industry experience I have become an expert at managing complex…
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