Kelly Owens
Business Development Manager @HSBC
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WORK HISTORY
Business Development Manager @HSBC
New York, NY, US
HSBC is one of the world’s largest banking and financial services organisations. We serve around46 million customers through four global business. cse executive in collections department,handling various credit card customers.• Received incoming telephone calls and gave professional customer service help to customers about questions on delinquent accounts for all lines of insurance• Documented consumer contacts on system(s) of record• Processed some currency postings and generated some invoices to clientele Reviewed accounts, decided cancellation status and processed in keeping with departmental procedures• Identified, initiated, and facilitated resolution of customer issues• Negotiated payment arrangements on past owing receivablesNotable Achievements• Reduced credit by 40%
EDUCATION
Finlandia University
Bachelor's degree, Banking, Corporate, Finance, and Securities Law
ABOUT KELLY OWENS
Manage all project phases including discovery, design, development, and delivery • 7+ years of experience in project management • 7+ years of experience in project development • 7+ years of experience managing leadership development and organizational design • 7+years in Sales managing • consulting and agency experience and Strong sales experience • Experience in all facets of the project life-cycle; proficient comprehension of project management methodologies; genuine commitment to project environment and discipline • CRM, Hospitality and Marketing experience • Competency in MS Project, Powerpoint and MS Excel and Graphic Programs also CAD and web based application • Experience working with an Agile environment • High energy individual with a “can do” attitude • Strong communication, creative thinking and presentation skills
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