Kelly Overton
- Role
- Senior Product Manager Spectrum Mobile Customer Experience at Charter Communications
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
Experience
Senior Product Manager Spectrum Mobile Customer Experience
Jan 2019 — Present
Collaborate with teams across the company to design customer experiences for new products and services that leverage technology and improve satisfaction for Spectrum Mobile customers • Lead product manager for Spam ID, Android wearables and Self-Service Lifecycle efforts • Responsible for RCS/RBM strategy and deployment across channels • Launched 5G and All In Taxes as well as other value added services • Lead an on-going forum for information sharing and consistency across channels in order to continuously improve the customer experience with actions guided by direct and indirect Voice of Customer data and analytics • Guide the wireless technology team in defining product development process, roadmap planning, customer experience strategy and journey mapping • Responsible for Web/App Consolidation efforts • Acquired SAFe for Teams and SAFe PO/PM certification • Completed New Product Development Training and am in process with NPDP certification • Promoted to Senior Manager, led and developed business analysts and interns • Awarded 2022 WICT Rocky Mountain Leader to Watch
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