Kelly Oconnor
Senior Director of Customer Experience (CX) and Operations
- Role
- Senior Director, Customer Experience and Operations at Teachers Pay Teachers
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Kelly Oconnor
Experienced Customer Experience and Ops Senior Director with a demonstrated history of building successful CX teams in NYC startups — e-commerce and edtech industries. Skilled in Customer Relationship Management (CRM), Team Building, Customer Service Operations, Account Management, and Leadership. Bachelor of Science (BS) focused in Criminal Justice and Business Administration from St. John\'s University, 4.0 GPA.If you\'re interested in discussing any of the above or Teachers Pay Teachers, feel free to reach out!
Experience
Senior Director, Customer Experience and Operations
Feb 2022 — Present
Informs, recommends, and supports operational objectives as well as mentors and develops senior managers and Directors across the org to enhance the operational and managerial skill set of TPT.Furthers TPT\'s efforts in conversational AI and continues to build out AI strategy across platforms and products by keeping up-to-date on both scripted AI and generative AI technologies. Continues to develop operational support plans and policies for millions of active users and 9 million resources on the platform — 85% of teachers in the US use TPT for their classroom needs.
Education
St. John's University
Bachelor of Science (BS), Criminal Justice, Business Administration
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