Kelly Nimmo
Project Manager @WorkBuzz
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WORK HISTORY
Project Manager @WorkBuzz
Providing project management support to Product and Engineering teams across the end-to-end build and delivery of new products, ensuring quality is maintained throughout the lifecycle.
SKILLS
ABOUT KELLY NIMMO
I’m a Professional Services and Operations leader with 23+ years of experience in the tech industry, including over a decade dedicated to professional services, delivery operations, and customer success.I’ve led global delivery teams of technical consultants and project managers in fast-paced SaaS and cloud-based environments, delivering high-impact solutions in areas such as MDM, digital signage, and workplace management. I’ve built and scaled delivery frameworks, implemented resourcing and capacity models, and developed performance dashboards to drive visibility and accountability.My background spans both client-facing engagements and operational leadership. As a former Global Operations Manager, I supported 150+ users and resourced 800+ projects, working closely with senior leadership to deliver strategic insights across training, delivery, design, and PM.I’m passionate about helping teams deliver faster and more effectively by refining workflows, automating where it makes sense, and aligning people, process, and platforms. I\'m certified in PRINCE2® and ITIL v3, and I bring a hands-on, data-driven approach to everything I do.My areas of expertise include:• Delivery Operations Strategy• Service Delivery & Project Management • Team Leadership & People Development • Resource Allocation & Forecasting• Workflow Automation & Process Optimisation• Metrics & Reporting (KPI/OKRs/Util/Revenue)• Stakeholder & Cross-Functional Collaboration (Customer Success, Product, Finance and Sales)Proficient in tools including Salesforce, Microsoft Excel, OpenAir, Jira and Trello, with working knowledge of Power BI.I love building scalable, efficient systems and making them work better for the people using them. If you’re growing a high-impact Professional Services function or transforming post-sales operations, and need someone resourceful, adaptable, and not afraid to roll up their sleeves - let’s talk!
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