Kelly M.

About Kelly M.

Operations and risk professional with experience in regulated environments across fraud, mortgage lending, and banking operations. Skilled in reviewing client documentation and financial activity, identifying discrepancies and potential risk exposures, and maintaining accurate, audit-ready records in high-volume, time-sensitive workflows.My background provides a strong understanding of how data, documentation, and client relationships intersect, where breakdowns occur, and how risk surfaces across processes. I have worked extensively with compliance requirements, data validation, and cross-functional teams to ensure accuracy, accountability, and timely resolution of issues.I am at my best in roles that require structured review, attention to detail, and the ability to manage sensitive information with a high level of confidentiality and discretion. I am currently focused on opportunities in compliance, risk, and operations where I can contribute to effective intake processes, documentation integrity, and overall process reliability.reas of focus: Conflicts Review • Client Intake • Documentation Management • Data Validation • Regulatory Compliance • Audit-Ready Documentation

Experience

1. Fraud Investigator

   Capital One

   Sep 2025 — Present · US

   Conduct detailed case reviews of financial activity and client data to identify discrepancies, potential conflicts, and risk exposures while ensuring alignment with internal policies and regulatory standards. Manage a high-volume pipeline (40+ cases daily) while maintaining accurate, audit-ready documentation.Partner with Legal, Risk, and Operations teams to resolve documentation discrepancies, support timely case progression, and ensure data accuracy and compliance. Identify patterns and documentation gaps to strengthen process integrity and support ongoing workflow improvements.

Education

• Southern New Hampshire University

  Bachelor of Science - BS, Business Administration