Kelly Moser
- Role
- Customer Care Manager - Support Lead at Phenom
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Kelly Moser
Skilled strategic client relationship manager, combining her skills in recruitment and…
Experience
Customer Care Manager - Support Lead
Nov 2023 — Present
Lead support case resolution efforts for customer cases by using skills in troubleshooting and debugging and identifying the root cause. Build strong cross-functional working relationships with Engineering, Product Management, and Customer Success teams. Motivate Support Engineers to provide first-class support to Phenom’s growing customer base. Identify gaps, trends, and areas of improvement for skill and/or process development. Review daily priorities and take appropriate…
Skills
- Marketing
- Teamwork
- Interviews
- Employee Training
- Leadership
- Online Advertising
- Talent Management
- Customer Service
- Employee Relations
- Team Building
- Powerpoint
- Training
- Coaching
- Account Management
- Strategic Planning
- Microsoft Excel
- Customer Retention
- Business Development
- Contract Negotiation
- Public Speaking
- Salesforce.com
- Performance Management
- Saas
- Marketing Strategy
- Social Media
- Team Leadership
- Management
- Sourcing
- Technical Recruiting
- Access
- Mobile Devices
- Human Resources
- Customer Satisfaction
- Social Networking
- Talent Acquisition
- Sales
- Crm
- Microsoft Office
- Applicant Tracking Systems
- Direct Sales
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