Kelly Morgan
Senior Director of Strategic Execution Team & the Office of Clinician Experience @Optum
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WORK HISTORY
Senior Director of Strategic Execution Team & the Office of Clinician Experience @Optum
Seattle, WA, US
Strategic Execution Team: Lead and coach a team of consultants to design and implement structures, systems, and processes that reinvent healthcare delivery across Oregon and Washington. Established Access Management and Service Delivery Planning functions and spearheaded multiple service delivery enhancements to improve efficiency and patient experience.• Office of Clinician Experience: Designed, implemented, and lead a market-leading clinician experience strategy - recognized as one of the best across Optum markets - supporting clinicians from hire to retire through onboarding, mentorship, engagement, CME, and coaching. Launched innovative offerings, including a clinician student preceptor program to strengthen the clinician pipeline and enhance engagement.
EDUCATION
Portland State University - School of Business
Bachelor of Arts - BA
Marylhurst University
Master of Business Administration - MBA
ABOUT KELLY MORGAN
Healthcare Strategy & Operations Leader | Care Model Transformation | Clinician Engagement | Access & Service Delivery With 25+ years in healthcare leadership, I bring expertise in clinical and corporate operations, strategic consulting, and program transformation. At Kaiser Permanente/Northwest Permanente, I managed a broad portfolio—specialty departments, Urgent Care, Virtual Health Services, Service Delivery Planning, Financial and Analytical Services, and Access Management—driving measurable improvements in efficiency and patient experience.As Senior Executive Consultant to Optum’s Pacific Northwest Market President, recognized as her “Swiss Army Knife” for leading high-priority initiatives and solving complex challenges across diverse operational areas.Currently, I lead two high-impact teams at Optum across Oregon and Washington: the Strategic Execution Team, driving care model transformation, and the Office of Clinician Experience, supporting clinicians from hire to retire through onboarding, mentorship, engagement, CME, and coaching.Known for delivering results in complex, multi-site environments, I’ve launched transformational programs, led operational turnarounds, and built systems that elevate performance, engagement, and care delivery.
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