Kelly McKenzie
- Role
- Director, Account Management at Transcepta
- Location
- Orange County, CA, US
- LinkedIn followers
- 500 followers
About Kelly McKenzie
As the Director of Account Management at Transcepta, I lead the Customer Success and…
Experience
Director, Account Management
Apr 2024 — Present · Orange County, CA, US
Directed Customer Success and Account Management teams, enhancing collaboration and performanceImplemented strategy that improved Gross Retention Rate from 80% to 97% through proactive health scoring, customer onsite visits and business reviewsEstablished and scaled a new Customer Success function, including hiring, training, and process development, resulting in improved customer satisfaction and contract extensionsLed global expansion efforts that resulted in our number one customer doubling their contracted Annual Recurring Revenue, significantly contributing to revenue growthServed as the executive sponsor for all accounts that included Fortune 500 customers, led QBRs and renewal negotiations
Skills
- Product Demonstration
- Business Strategy
- User Interface Design
- Sales
- Leadership
- Customer Demos
- Product Strategy
- Recruiting
- User Experience
- Product Design
- Fashion
- Product Development
- Team Building
- Store Management
- Visual Merchandising
- Strategic Planning
- Sales Presentations
- Sales Management
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