Kelly McFarland
Senior Manager, Lifecyle Services @C1
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WORK HISTORY
Senior Manager, Lifecyle Services @C1
Lead and evolve customer success lifecycle strategy ( Land, Adopt, Expand, Renew)Build frameworks, playbooks, and KPI’s to drive measurable outcomesCollaborate cross-functionally to identify expansion opportunities and mitigate churn riskDefine and monitor customer health metrics and engagement strategiesOversee customer onboarding, adoption, success planning, QBR’s and renewalsReport on program impact to executive leadership
EDUCATION
The Ohio State University
BS, Human Resources
The Ohio State University-Fisher College of Business
B.S.B.A, Human Resources
SKILLS
ABOUT KELLY MCFARLAND
Customer Success Leader | Driving Retention, Growth & Exceptional Client Experiences 🚀
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